[TomPaj]

I had my 150K service done in late October and only studied the invoice a couple of weeks later when comparing notes with KaiV - discovered then that Mitsu ER had no stock of air filters.

Phoned and spoke the service "advisor" 3 times over the following weeks, each time received a "I'll find out and call you back".

This week remembered that I had again not been phoned back so sent a mail to the service contact shown on the website - Joe Jones.

I got an immediate response followed a few hours later by the mobile tech installing my air filter at my house

So yes every right to be irritated by earlier bad service, but Joe restored a bit of faith by his decisive actions.

I still think Imperial is stuffing things up but let's hope it comes right.

Cheers
Tom

[RoelfleRoux]

mail to the service contact shown on the website - Joe Jones.
Hi Tom,

Can you please elaborate - which website?

Cheers
Roelf

PS - Did you see my dash is sorted out? - Talking about serious service delivery!

[TomPaj]

Hi Roelf - it was the Mitsu East Rand site:
http://www.mitsubishi-eastrand.co.za/contact.html

I saw your fred about the dash - sounds great

How would we go about getting it done - would our local service manager (Joe Jones again!) know about this fix or was it purely your charm and guile that scored this fix

Cheers
Tom

[TomPaj]

Hi Roelf - it was the Mitsu East Rand site:
http://www.mitsubishi-eastrand.co.za/contact.html

I saw your fred about the dash - sounds great

How would we go about getting it done - would our local service manager (Joe Jones again!) know about this fix or was it your purely your charm and guile that scored this fix

Cheers
Tom

[RoelfleRoux]

purely your charm and guile that scored this fix

Hee hee... nope, my good looks.

My advice would be to sit down with Joe and have an open discussion with him - in the end is he the guy that has to make it work.

If he isn't fully informed about the finer aspects of the fix, ask him to phone a friend at Mitsu HQ to help him. I mean, you guys are in Gauteng and that is where "my" expert works.